No free shipping on price matched items???

[Crazyfish88]

My understanding is that the discount is off of their regular price. How much of a discount was the price match? exactly how much of a discount are you looking for? I would have PMd the Big Als rep here before posting something. Please don't ruin a nice benefit we have here by calling them a bunch of crock. You catch more flies with honey than vinegar.

I think what happened to us as you read Mitch's post about it I have the right to call Bigals a bunch of crock! Notice this thread is near 2 weeks old and not even a single BA rep has replied to it. Mitch's post says it all. Don't know why ppl support this type of service...Bigal's really needs to polish up their poor customer service... Enough said...

To follow up on this thread I just wanted to provide an update. I was the one that ordered this for Crazyfish88 as we just put the order through together.

Initially I had them price match with another site, which has been explained and gone over. However since then a couple things have happened.

I got my half of the order , and could tell there was no 55w uv sterilizer in there. Not a problem as I knew there were two packages. Expected date came and past, gave a couple days and the Canada post tracking was not updating that it had left Vancouver. I live in Victoria so thought it would be coming any day.

It did not, and never updated so I called Canada post, they said it can take 24 hrs.. that went and no update. So gave it a bit then I asked if anyone could even find the package as it hadn't been updated in 4 days in the Richmond center. They said they couldn't find it, so now not so happy as my buddy needed the uv sterilizer sooner than later.

Gave it a bit more time and canada post said call Big al's and get them to initiate a expedited search request or something along those lines, essentially it is putting pressure on canada post to look for it quicker than the 5-10 days they quoted me. I called in and spoke to a supervisor, he said that the next morning, today, their shipping rep would do the work and he would call me back first thing this morning.

That came and went, and then I found out that the parcel had actually been sent back to Mississauga. I will admit it is better that I didn't get a broken one, but I had to wait on hold with Canada Post for 1 hour to get that info. I never got a call from Big als, which I find more irritating.

I called into Big Al's and spoke to the same rep as the day before, the guy who gave me to his supervisor. He knew who I was and said the supervisor just went out for lunch and he'd get him to call me back asap. Time goes by supervisor does not return, so rep called me back.

I had asked him what the options were, and he said I could
wait for it to get returned, then they clear the return and resend it to me
order another one
get a refund.

I was now somewhat irritated as they knew the package was coming back and thought they might just be able to send me one to help me out as they knew the product was coming back and I had already paid for one with delivery date that had well passed.

I said I couldn't wait and the rep said ok bye and hung up before I could ask for any confirmation number or anything about the refund.

This post is just a heads up, and update to the thread, so take it how you want to. This is a forum and reviews are meant to be shared, good or bad. Based on this interaction, I will never deal with Big Al's again. Shipping is not their fault, as things happen, but when you say you will do something such as a call back and there is none that's not cool, and when you hang up on a customer that is never alright. I can understand if someone is being belligerent or rude, but I was not and this is something that I find unacceptable.

Sorry if they are a sponsor here but stuff like this should be shared in a community.

PS. if there are any big als reps here perhaps you guys should crisp up your web page about the price matching if you are going to be sticklers to the fine print:

Our Lowest Price Policy is limited to products sold online in the United States.
from
Best Price Guarantee

Mitch

Man didn't expect their service to be that bad. Complete shocker Mitch...oh wells no lost to us but now I gotta stress out again finding another UV...lol

[effox]

I've had nothing but great experiences with them the multiple times I've ordered through them, including the discounts, communication and shipping. Sorry to hear about your bad experience with our sponsor.

[mitchb]

Yeah up until this point I had ordered or been a part of around 10 orders through them, which is why I had went through them with the price matching as I thought that I would give them a chance to match the price of their competitor. It will be the last time I order from them as I am starting to wonder if/when the refund will be processed as I never got a confirmation from the rep before he hung up on me and I have had no communications regarding the refund.

I've had nothing but great experiences with them the multiple times I've ordered through them, including the discounts, communication and shipping. Sorry to hear about your bad experience with our sponsor.

[Big Als Rep]

I would like to first apologize for the tardy response.

Here at Big Al's Online we are going through many changes with our website.

Please click here for more details on the changes we are going through.

http://bigalsonline.blog.com/2011/08...r-from-big-al/

Also here is our Lowest Price Match Policy and where it can be located:

Why Shop at Big Als

1) Guaranteed Lowest Prices

Our "Lowest Price Policy" guarantees that you won't find lower prices anywhere else. If you do find the same product in stock sold anywhere online in your country for less, we won't just match the price we'll beat it by 5%! Price matches must be made at time of order and done over the phone to verify the price match.*

* Big Als Online.com reserves the right to refuse any price match

* All price matches will include any taxes or shipping charges from the competitors that the customer would incure ordering from their site in the price match. Heavy weight items cannot be price matched due to extra shipping charges that apply. * Big Als Online.com reserves the right to refuse any price match

When doing a price match we take into consideration any shipping cost that you may be subject to if you purchased the product from the competitor. Also we do not allow price matches inconjuction with available coupons.

If you have any other questions please feel free to pm me for a quicker response.

Thank you

[mitchb]

No problem with that at all, it should also be noted though that if price matching is being matched against overnight or priority shipping then the same should be offered as opposed to charging for a premium service and... well I guess in my case not delivering at all.

Also, as of today there has been no refund, nor any refund email or anything which is going to make me call in again and hope that I don't get hung up on again prior to getting any confirmation of refund.

Another note just to point out that the page you linked to is different than my page which was live when I ordered.

I do appreciate your response though as it is good to see that there is some type of service being offered, and can appreciate the time that it take to overhaul such a big site.

[Big Als Rep]

Hello mitchb,

Can you send me your order number and full name through pm so I can look into your refund?

Also as of August 3, 2011 the webpage has not changed it's content. The second part of the price match that states that shipping charges, taxes and other charges are taken into consideration is at the bottom of the page.

If you have any issues please feel free to pm me.

Thank you for your patience as we are hoping that are new site will be ready for soft launch within 3-4 weeks!

[mitchb]

Hi Big Als Rep,

You are correct to say that the content on the page you had provided has not changed... however the link that the best price match guarantee went to on your home page used to go to this page: Best Price Guarantee which clearly states what I had quoted as:

"Our Lowest Price Policy is limited to products sold online in the United States."

It is a moot point as far as this discussion goes, I just wanted to point it out for you guys to correct as sticking to the rules is something that you guys adhere to at all times.

[Big Als Rep]

I believe that has been corrected to:
exact product in stock sold anywhere online in your country for less.


I have sent you a pm regarding your current issue with Big Al's and I'm working to have this corrected for you.

[mitchb]

You are correct that the destination url has been changed, but please don't quote August 3 when trying to point out that I am wrong as my order was before then, and if you want to listen to the call I spoke with the rep about that line.

But I did just find out that my package is now in Victoria so I can be looking forward to so more awesome fun. I guess that is why I never got a confirmation email about my refund after the rep hung up on me.

I think that there is enough back and forth here to last a lifetime, so I sent back your pm about it and if you want to contact me anymore you have all of my info in the pm or on the order so we can go from there.

I believe that has been corrected to:
exact product in stock sold anywhere online in your country for less.


I have sent you a pm regarding your current issue with Big Al's and I'm working to have this corrected for you.