Eheim 3 Prof - Hose Release not working

[Roaming Ravyn]

Any tips? The "quick" release (red buttom) on my eheim is not working and I can't get the hoses off. It is also not drawing the water down / pushing it through.
Thanks in advance.

[gklaw]

I would try pushing that back in firmly and make sure the hose is not pulling or twisting the assembly. Then try again. Beyond that, not sure what I can recommend. Good luck.

Someone else may have more experience with this problem.

[Roaming Ravyn]

Thanks for the tip - I have pulled/push and cursed at the thing. I will take it back to JLaquatics today to see if they can help. It is only 8 months old. Any other suggestions?
Thanks again.

[tony1928]

I can't remember exactly but you might have to slide the flow lever to closed before ejecting the hose. Its been a while since I serviced mine.

[2wheelsx2]

I can't remember exactly but you might have to slide the flow lever to closed before ejecting the hose. Its been a while since I serviced mine.

Yes, it needs to be in the closed position - to the right before you can eject it.