Chilliwack Store: Reveiw
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Chilliwack Store: Reveiw

This is a discussion on Chilliwack Store: Reveiw within the Mr. Pet's forums, part of the Sponsors category; ...

  1. #1
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    DefaultChilliwack Store: Reveiw

    We visited the Chilliwack fish room yesterday on the premise of purchasing a few fish, but we were appalled with the condition of many of the fish. Convict Cichlids with some of the worst ICH, I’ve ever seen on a still living fish, Jack Dempsey’s that looked completely emaciated (wasting, looking like they hadn’t been fed in weeks), Guppies and others, that were shimmying from some sort of stress or disease. Seeing as your store has just recently opened, you are not leaving a very positive impression on first time customers to your store.

    The manager did respond quickly, to my email outlining my disappointment, and concerns, with a somewhat generic response, with excuses, but no form of apology was given forthright.

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  3. #2
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    you can find several threads about this store on this forum. unfortunately cant recommend it at all and we are all disappointed because it sure would be nice to have a good store in Chilliwack
    230 motor stingray tank. led lighting, dual sump sump,and drip system
    85 gal reef tank 50 gallon custom sump(refugium),100lbs rock,dual overflow,,triple pharoah led,custom stand
    5 gallon nano reef tank

  4. #3
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    Indeed, the curse of that location next to Superstore, will continue, lol

  5. #4
    Sponsor Mr. Pet's's Avatar
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    DefaultPresident of Mr. Pet's

    We are working to constantly improve our selection and maintenance at all our store locations. We rushed to setup the Chilliwack location in under 21 days. We added 4 more stacks of aquariums to Chilliwack to enlarge the fish department. We just began working with Tropica for our quality potted plants and they will be in the stores in 7 days at a great price point. Just give us a bit of time to get the fish department under way we have made big improvements already.
    -Repaired all the leaks in the Mars units.
    -Fixed the light ballasts in the Mars units.
    -Found quality plant wholesaler.
    -Added more lighting to the plant tank.
    -Painted the exterior of the plant tank, fish units trim, fish sink and packaging area.
    -Added 4 new DAS Commercial fish aquarium stacks including one amazing waterfall unit.
    -Working to secure some quality breeders.
    -Increased training on fish maintenance.
    ... the list goes on and on and a lot of things that take hours to do obviously go unnoticed. But I assure you we are there to stay, we have a big investment in the business and are constantly improving. We have a total of 9 locations and have experience running large stores. We have been growing faster than any other BC Based pet store for a reason. We have invested in quality equipment and training to ensure our fish department is well run. As you know dealing with live fish is at times challenging but we continue to work to get quality fish and provide superior conditions for them.


    In regards to the 'curse'. I remember back 19 years ago when I wanted to open a pet store in Maple Ridge. I looked all over for a good location for a pet store and finally gave up with the agent. I was walking back to my car with the agent in the Save On Foods parking lot and I looked across the street and saw a big store with a for lease sign on it. I said how about that location. The agent didn't even show me that location because it was 'cursed'. She hesitated and said are you sure you want that location it has been 6 different businesses in less than 15 years. Sure enough I wanted it and sure enough it had instant success and has performed very well. A good operator can reverse any curse.

  6. #5
    Forum Resident poiuy704's Avatar
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    Great that you're making improvements but no need for the fish to be dying as you get organized. I was in just after you opened and the fish were in rough shape already
    mrbob likes this.

  7. #6
    Super Moderator mikebike's Avatar
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    Thank you for taking the time to respond to our criticisms.

    I look forward to continuing good changes and healthy livestock.
    Mike in S. Surrey Please call 604 535 9063
    No Longer African Rift Lake Aquatics > unpaid partner
    14 gal Bio Cube

    See my tanks on CBC here https://www.youtube.com/watch?v=95Y1zuY2y1I
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    http://www3.telus.net/mikebike/fish/Blueeyslacefin.jpg

  8. #7
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    I, too, was looking for new options on where to buy fish. (See my SHALLOW WATERS review in June.)

    Last week I bought one fish from a Mr. Pet's GLOWLIGHT tank . . . which, when I got home, turned out to be a BLACK NEON. That in itself is not a big deal because I like black neons, too. However, within twenty hours, it was dead, It is only a 10-minute drive from the store to my house. And I know how to introduce fish to a new tank. A dozen or so fishes - from PetSmart - have been in this tank since March and are doing well. Not sure what happened with the black neon. Consequently, though, I am reluctant to return to this Mr. Pet's location.
    Last edited by Mick2016; 08-19-2016 at 09:21 PM. Reason: clarified : PetSmart info

  9. #8
    Forum Snooper troutsniffer's Avatar
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    I made a post on facebook about this place. I was the one raging about seeing dead fish in the tanks, no contact from the manager about buying my fish, and plants looking like they've seen a third world war. I don't think the manager cares too much about the live pets, some of them are even misnamed.
    mrbob likes this.

  10. #9
    Sponsor Mr. Pet's's Avatar
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    DefaultMr. Pet's

    Please email me a price list of your fish to info@mrpets.ca We just started dealing with Tropica for our live plants and we should have stock at this location Thursday and all other locations by the following Thursday. Tropica plants are superior quality to the plants we purchased in the past and the retail will only be 10% more. I assure you the manager and staff are very committed to ensuring all the pets are healthy plus we have a healthy budget for staffing and maintenance of the pet and fish units. We are in the process of looking for alternate fish suppliers still and we just ordered a new commercial showcase to better enhance the viewing of the ferrets that we will be offering.

  11. #10
    Forum Guru mrbob's Avatar
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    I was in a week ago told manager that the fish don't look good and the sump was screaming she didn't seem to concerned said I'll tell the fish girl I was there for another 10 mins or more no one came to the fish section
    I'm mostly disappointed about the lack of fish and more tanks like to see lots of choice not this small bread and butter fish
    Also older clerk was not very pleasant to deal with. Unfortunitily I have to keep going to Langley for a real selection of fish.
    troutsniffer likes this.
    I have MTS Please send Help! lol

 

 
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