30 DAY FISH GUARANTEE! Info inside.
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30 DAY FISH GUARANTEE! Info inside.

This is a discussion on 30 DAY FISH GUARANTEE! Info inside. within the Petland Canada Port Coquitlam forums, part of the Vendors category; We guarantee our fish for 30 days after purchase! COOL! If you buy a fish from our store and it ...

  1. #1
    Sponsor kim86's Avatar
    Join Date
    Sep 2012
    Port Coquitlam, BC

    Cool30 DAY FISH GUARANTEE! Info inside.

    We guarantee our fish for 30 days after purchase! COOL!

    If you buy a fish from our store and it dies within 30 days, please bring the following with you to the store for replacement or credit:
    • The body of the deceased fish
    • A SEPARATE water sample from your aquarium for us to test
    • The original till receipt AND the fish guarantee slip

    Please note that we cannot replace or credit fish without all the things listed above. For water samples, please ensure it is separate from the body of the fish, so we can make sure our water testing is accurate for you. We also cannot replace deceased or injured fish due to aggression from your existing tank inhabitants, as we cannot guarantee compatibility between fish. If you buy a fish from us that starts bullying your existing fish, please call us and we can figure something out for you even Neon Tetras can be bossy, there's always one fish in a group that likes to create trouble sometimes!

    Any questions, please don't hesitate to ask.
    Last edited by kim86; 03-14-2016 at 08:39 PM.
    knucklehead likes this.
    Kim @ Petland PoCo
    Fish and Reptile Manager
    A-1097 Nicola Ave
    Port Coquitlam, BC
    P: 604-464-9770

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  3. #2
    Forum Novice
    Join Date
    Nov 2015


    One fault is that normally the bodies of the fish disappear. Either way that's an amazing return/guarantee policy.
    Last edited by DunderBear; 03-15-2016 at 04:24 PM.
    kim86 likes this.

  4. #3
    Forum Novice
    Join Date
    Apr 2015


    wow, better than petsmart's policy of two weeks.
    kim86 likes this.



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