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amazing customer service

This is a discussion on amazing customer service within the Rogers Aquatic and Pet Supplies forums, part of the Sponsors category; I'm a very strong +1 here. I was directed to Rogers by a member when I was looking for some ...

  1. #11
    Join Date
    Oct 2010
    Location
    North Burnaby
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    42

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    I'm a very strong +1 here. I was directed to Rogers by a member when I was looking for some plants. I've now been there a number of times and everyone there is always helpful. I've special ordered the new Fluval co2 units as well as plants. The turnaround was fast on these special requests, even though its a bit further out it's definitely worth the trip every time! The gentleman I was dealing with this Saturday when it came to plants was extremely knowledgeable and helpful. I wish I got his name, from the sounds of it he's been in the industry a every long time and I'm glad I bumped into him.
    Tanks:
    12 gallon planted (journal)
    15 gallon planted (journal)
    0.9 gallon planted (journal)


    Insert witty comment here ----->*

  2. #12
    ninez's Avatar
    ninez is offline Forum Resident
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    Apr 2010
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    Vancouver, BC
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    +1 .. I don't shop there often.
    But when I do, it's always EXCELLENT service!!

  3. #13
    jobber604's Avatar
    jobber604 is offline Junior Member
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    May 2010
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    Vancouver
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    just wanted to thank roger for helping me out and finding the missing piece of my tank
    kudos to him and his staff!
    ---------------------------------
    Currently:
    1.) a self-centered BCA hobbyist who likes to help others


    ---------------------------------

    MY JOURNAL - 33 Gallon Long - South American Biotope
    MY YOUTUBE VIDEOS

  4. #14
    Join Date
    Apr 2010
    Location
    Surrey
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    Glad we could help out!

    Roger
    ----------------
    Roger's Aquatic and Pet Supplies
    205-8160 120 Street
    Surrey, BC

    604-592-6880

    www.rogersaquatic.com

  5. #15
    luckylux99 is offline Forum Newbie
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    Apr 2010
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    EN
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    rogers is the best in the business there is no other store in comparison i dealed with roger for 2 years now. All the staff are very helpful and don,t try and over sell something you don,t need. roger himself help walk me thru building my system . since. then i have built 4 reef systems thanks to roger thrashing thru some ideas of mine and helping me fine tune them . Truly a good friend and a wonderful place to shop

  6. #16
    JohnnyAppleSnail's Avatar
    JohnnyAppleSnail is offline Forum Novice
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    May 2010
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    Surrey
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    I went to Rogers for the first time last week looking for replacement bulbs,I also ended up buying Fish,Substrate,and plants. Service was friendly and helpful,glad I popped in for I know I'll be going back many times in the Future.

  7. #17
    bingerz is offline Forum Resident
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    Mar 2011
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    Cloverdale
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    +1 First time ive been to Rogers and everyone was friendly and helpful. Bill helped me out alot and answered all my questions. i'm in the middle of cycling my tank and Bill gave me a bag of some filter water from one of the tanks to help me out. definitely come by again!

  8. #18
    discuspaul's Avatar
    discuspaul is offline Forum Resident
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    Jul 2010
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    Surrey - Cloverdale
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    Haven't met Eric yet but he sounds like a great addition to the Staff. I've been to Roger's many times over the past year and a half, and I always get super, knowledgeable service from Jennifer, Bill, Tracy, and Roger himself.
    IMO it's certainly one of the best, if not the best, LFS in the lower mainland for cleanliness, healthy fish stock, huge product variety, and the best plants !
    Hard to beat.

  9. #19
    marcel is offline Member
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    Feb 2011
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    surrey
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    i'll second all those comments. great place for good advice and freindly service.
    the baby oscars are doin great thanks to their advice. could spend hours lookin at their stock and still not see it all. cant wait to come look around some more!!
    90g....Two breeding Oscars.
    46g Bowf.....tertas,sailfin plecos,loach,Dwarf gruoami
    26g Bowf..... oscar fry
    20g .....juvi oscars

  10. #20
    microfiche. is offline Junior Member
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    Jan 2011
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    Surrey (Guildford)
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    +1 definitely, they have been great to me ever since perky's!! Oh ya..
    -RnJR-

 

 
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