We have had many people call, email, pm, and even come in person for questions about cycling, sick fish, how to setup a biotope, shipping fish, and etc. I thought this will be a good place to post a question and answer area.
No question is too simple to ask. And keep in mind we can only help to the best of our knownledge and through our experience. So if there is a time that we can't give you an answer, please forgive us.
Both mykiss, aka Patrick, and I will be here to check the message. So hopefully one of us will be able to offer some help.