We visited the Chilliwack fish room yesterday on the premise of purchasing a few fish, but we were appalled with the condition of many of the fish. Convict Cichlids with some of the worst ICH, I’ve ever seen on a still living fish, Jack Dempsey’s that looked completely emaciated (wasting, looking like they hadn’t been fed in weeks), Guppies and others, that were shimmying from some sort of stress or disease. Seeing as your store has just recently opened, you are not leaving a very positive impression on first time customers to your store.
The manager did respond quickly, to my email outlining my disappointment, and concerns, with a somewhat generic response, with excuses, but no form of apology was given forthright.
The manager did respond quickly, to my email outlining my disappointment, and concerns, with a somewhat generic response, with excuses, but no form of apology was given forthright.