I bought a eheim heater about 3 months ago. Now to my knowledge its supposed to have protection against running dry so I don't unplug it when I do water changes. I also have about 7 of these heaters and never unplug them when I'm doing water changes.
Anyways back to the new one, when i was doing a water change I heard sizzling. I look at the tank and I see the heater light is on and the holder is melting! So I unplugged it and took it out. When I was taking it out part of it touched the water and shattered!!!.
I called Eheim to get it replaced and they said that because the heater shattered that its NOT a manufacture's defect!!! I said that its an advertised feature and that the running dry protection should work. They used an analogy of airbags. The airbags are an added protection and might not save your life. I said that if it was like airbags and the airbags didn't deploy I'd be sueing the company. They basically told me that becasue it shattered it's my own fault because they can't determine how the glass shattered and confirm the authenticity of my claims.
Looks like I'm not buying another heater from eheim again... Hydor inline heaters all the way! It sucks that their other products are so good I can't not purchase any Eheim products..
/rant
Anyways back to the new one, when i was doing a water change I heard sizzling. I look at the tank and I see the heater light is on and the holder is melting! So I unplugged it and took it out. When I was taking it out part of it touched the water and shattered!!!.
I called Eheim to get it replaced and they said that because the heater shattered that its NOT a manufacture's defect!!! I said that its an advertised feature and that the running dry protection should work. They used an analogy of airbags. The airbags are an added protection and might not save your life. I said that if it was like airbags and the airbags didn't deploy I'd be sueing the company. They basically told me that becasue it shattered it's my own fault because they can't determine how the glass shattered and confirm the authenticity of my claims.
Looks like I'm not buying another heater from eheim again... Hydor inline heaters all the way! It sucks that their other products are so good I can't not purchase any Eheim products..
/rant