I recently purchased close to 20 of your bettas from your betta mania promotion from both locations, 6 in which were females. However, Im not too happy with the quality of the females, many of them were dead in the bag as i was choosing them, and due to my lack of good eyesite in dim areas i picked 3 dying females from the richmond store, i was able to bring one bak yesterday and i was given a replacement. When i found two more dead ones and i called angelo today, i was told i would onli be able to get half price for each fish, i dont believe i am at fault wen i just purchased the fish two days ago. Please explain to me your return policy of fish, i knoe bettas arnt worth alot, my main purchases from you are marine, and ive hit the 1000 points at least 3 times this year. Any advice would b appreciated.
I have checked with both locations and they have had a few losses but nothing too unusual with shipping stress etc. We imported over 150 Crown tail females and I did not observe any issues with them. Due to the tight packing over seas and stress it is not unusual to lose a few but your ratio is quite high. Are you keeping them all together? What are your water parameters? Do you have a heater? Please provide me with as much information as possible.
I have no problem sorting something out for you but we don't want the problem to continue of course. To lose 3 out of 6 is very strange. I can assure you we have not lost anything like that.
I look forward to your feedback.