You should have taken pictures and sent them the pics. I've made claims with them which were promptly fixed (twice, my glass diffusers were broken and one time they sent the wrong one). I've been happy with the purchase experience, although the quality control is questionable (for the CO2 stuff, never ordered plants).I ordered some windelov java fern from them a few weeks back. It arrive in about 1.5 to 2 weeks... Can't quite remember. There were about 30 leaves but about 5 of them were completely brown and mushy while the rest had some brown veins and tips. Of course I removed all the dead leaves and as much of the browning tips as I could. I was hoping the rest of the browning would disappear when I put it in my tank but no luck so far.
Overall, I would probably not buy plants from them again. Maybes some mosses but not anything with leaves.
I have ordered from aquaticmagic several times and am very pleased with their plants.Anyone had any success receiving imported plants purchased from aquaticmagic on ebay? Or imports from elsewhere?
I'd like to see what my chances are in receiving the plants and getting through customs.
agreed, came completely brown and dried.All the complaints I have heard have been around their shipped mosses. Wrong items, dead items, long ship times etc., wrong items being shipped multiple times... etc. Because of the numerous complaints I have heard, I would not order any MOSSES from them. It seems like some members have had good experiences with them so you may be good to go.
Best Regards,
Stuart