Joined
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558 Posts
Good morning fellow aquarists,
This morning I phoned Delta Aquatics by mistake, thinking that maybe, just maybe they sell live baby brine shrimp and/or at least their eggs, and that they may make an exception and sell to the public unofficially or by mail. Their website said they sold aquarium supplies and also frozen bloodworms, so I figured, why not brine shrimp. I gave them a call because I work in Richmond and they are not far. After asking if I had live baby brine shrimp, they guy that answered literally said, "No" and then hung up while I was about to ask my second question. I called them back to let the guy know he hung up on me without letting me finish. I told the guy that I had other questions.
I wasn't expecting a red carpet customer service treatment from an exclusive wholesaler, but this gave me a bad feeling. Their website is nice, but basic, with some typos and whatnot. It is clear from their own photos that the fish are housed in very temporary conditions as they are a wholesaler. However, most of their fish also come from China and they distribute exclusively to pet shops only. It would surprise me if their "South American" fish arrivals are actually from there. I am concerned because they ship livestock to Vancouver Island as well! I have spoken to Miyabi Aqua Design in Richmond, also a wholesaler and I never got such third rate customer service.
This morning I phoned Delta Aquatics by mistake, thinking that maybe, just maybe they sell live baby brine shrimp and/or at least their eggs, and that they may make an exception and sell to the public unofficially or by mail. Their website said they sold aquarium supplies and also frozen bloodworms, so I figured, why not brine shrimp. I gave them a call because I work in Richmond and they are not far. After asking if I had live baby brine shrimp, they guy that answered literally said, "No" and then hung up while I was about to ask my second question. I called them back to let the guy know he hung up on me without letting me finish. I told the guy that I had other questions.
I wasn't expecting a red carpet customer service treatment from an exclusive wholesaler, but this gave me a bad feeling. Their website is nice, but basic, with some typos and whatnot. It is clear from their own photos that the fish are housed in very temporary conditions as they are a wholesaler. However, most of their fish also come from China and they distribute exclusively to pet shops only. It would surprise me if their "South American" fish arrivals are actually from there. I am concerned because they ship livestock to Vancouver Island as well! I have spoken to Miyabi Aqua Design in Richmond, also a wholesaler and I never got such third rate customer service.